Track Your Order

Every LUMISSA order ships with a tracking number. It is emailed to you as soon as the carrier scans your parcel, usually 1–2 business days after you order.

Track a parcel

Paste the tracking number from your shipping email:

Track

Tracking opens in a new tab on AfterShip, which follows the parcel across every carrier it passes through. It can take 24–48 hours after the first scan for movement to appear.

Delivery timeline

Standard tracked UK shipping — £3.99 — on every order. Dispatch takes 1–2 business days and transit 5–8 business days, so plan on 6–10 days end to end (Monday–Friday, excluding UK public holidays).

Can't find your tracking number?

Check the shipping confirmation email (search your inbox for 'LUMISSA'). If it isn't there, email support@hivolt-usa.com with your order number and we will send it within 24 business hours.

Parcel late or missing?

If the tracking has not updated for 7 business days, or your order is outside the 6–10 day window, contact us. We will chase the carrier and, if the parcel is lost, replace it or refund you in full.

LUMISSA is operated by Dn Global Trading LLC, 10s225 Kaye Ln, Willowbrook, IL 60527, United States · +1 914-650-2041 · Mon–Fri 9:00am–5:00pm ET.